Some Clients have a more complex security scan of the emails, making the email take longer to reach their inboxes. Because of this they cannot enter the verification code because it has expired
Would it be possible to increase the time for entering the verification code for logging into the portals? I suggest setting a time limit of 15 minutes.
Thank you for your valuable feedback, @amanda.teodoro. I have created a ticket to address your request, and we will keep you informed about any updates through this channel.
We are delighted to inform you that we have released the feature you requested. You can find more information in this post: