It looks like a static loading pic - wierdly though hundreds of other’s are able to access the link fine. Its only the portal embed in the html code. Anyone else encountered this? Thanks much!
Hi Pauly,
This is a pretty unusual issue. If none of your other users are facing this it seems to indicate that it’s related to the browser somehow. Clearing the cache would most likely resolve this immediately. If this keeps happening, please create a ticket through the chat widget in the bottom right corner of our site so we have all the information needed to look into it (URL, login if needed etc).
My apologies for the inconvenience caused!
Found the issue - they had 3rd party cookies hard blocked in chrome - works like a charm now! 
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