Inline checkbox on portal grid seems to be unreliable

Need help
1

Hi, I am having an issue with a grid on a portal that consists of a number of dates (rows) with columns that are check boxes that the user can tick on/off to indicate their participation in events on those dates. I have found that intermittently, the user’s action in checking or unchecking a box does not reflect in AirTable. I cannot see any particular pattern but once it happens generally, the user’s page needs to be refreshed to get the “link” between the grid and AirTable working again. This is quite an issue since the user thinks they have checked a particular box (it shows on their screen), but AirTable does not reflect it. As things stand, I have to use a pop-up edit form in order to be 100% sure that user’s actions are properly reflected in AirTable. Does anyone have any experience with this issue or insights?

2

Hello Phillip,

Thank you for reaching out! I’ve tried to replicate this behavior, but the changes are consistently reflecting on Airtable for me. To better understand what could be causing those irregularities for your users, could you please give us more context? Feel free to start a conversation with us using the floating blue icon at the bottom right corner of the screen and share extra details there. Please include anything you consider useful to investigate, such as:

  • How many checkboxes do you have in your table?
  • Do the checkboxes have a default option?
  • Are the users with the issue using desktop or mobile browsers?
  • Do you know which browser the users with the issue were using?

Once you contact us through the customer support platform, we will be able to check your miniExtensions setup and more. We’ll be happy to help you find the root cause for this!

3

Hi Cristian, thanks for following up. This is a somewhat intermittent problem so far and I am struggling to come up with a reliable way of reproducing it - I am going to spend some time trying to come up with something and once I do (hopefully I will), Ill report through the customer support platform as you suggest.

4

Thank you, Phillip. I hope to talk to you soon on the customer support platform. I’ll also keep investigating from our side with the info we have so far. :+1: